Automated Meter
Reading Submission

Automated Consumables
Supply Replenishment

Automate
Pre-emptive Alert

Remote
Troubleshooting

Printer System Data
Automated Backup

System Healthcare
and Self Diagnosis

AUTOMATED METER READING SUBMISSION

DIGITAL DOCTOR automatically captures all relevant data, including volume readings for accurate billing. With this optimized automated remote meter reading features, customer does not need to furnish the information on regular basis as automated monitoring of the meter reading data will be capture.

Available with :

AUTOMATED CONSUMABLES SUPPLY REPLENISHMENT

DIGITAL DOCTOR regularly checks for consumables depletion. Timely delivery of consumables when your printer toner level is at a low status.

Available with :

AUTOMATE PRE-EMPTIVE ALERT

With DIGITAL DOCTOR, pre-emptive measures are put in place to identify potential technical issues on the device before the issue escalated. Prevention is better than cure.

Available with :

REMOTE TROUBLESHOOTING

DIGITAL DOCTOR supports real-time virtual interaction between customer and Konica Minolta. With this remote solutions, technical assistance and training can be provided directly from device control panel under a secure and controlled environment, reducing overall downtime and ensure smooth business operations.

Available with :

PRINTER SYSTEM DATA AUTOMATED BACKUP

DIGITAL DOCTOR able to automate a system data backup for printer settings, address book and system log. The system data backup is able to speed up recovery of the printer settings when required.

Available with :

SYSTEM HEALTHCARE AND SELF DIAGNOSIS

DIGITAL DOCTOR generates and keeps record of device usage and maintenance. The historical data helps to identify trends, provide insights about the usage pattern and uptime.

Available with :

Packages

Features Comparison Table

Videos

Compatible Models

DIGITAL DOCTOR provides the most convenient way of proactive monitoring for meter reading and consumable replenishment.

This is the recommended choice for contactless meter and consumables monitoring.

Features:

+ Automated Meter Reading Submission

+ Automated Consumables Supply Alert

+ Seamless Alert Trigger

COMPLIMENTARY*
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DIGITAL DOCTOR + provides the smartest way of remote support with proactive monitoring to manage the printer uptime

The ideal and effective way for downtime resolutions at a minimal physical contact.

Features:

+ Remote Troubleshooting

+ Printer Self Diagnosis

+ Automated Meter Reading Submission

+ Automated Consumables Supply Alert

+ Seamless Alert Trigger

+ Printer System Log Acquisition

COMPLIMENTARY*
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DIGITAL DOCTOR PREMIUM provides an advance, full coverage, proactive maintenance and remote support where the printer healthcare are fully optimized.

This subscription remote support will give you a peace of mind on your daily operations.

Features:

+ Printer System Data Backup

+ Printer System Firmware/Driver/Security Update

+ Remote Troubleshooting

+ Printer Self Diagnosis

+ Automated Meter Reading Submission

+ Automated Consumables Supply Alert

+ Seamless Alert Trigger

+ Printer System Log Acquisition

+ Quarterly Customer Usage Report

RM 5 / MONTHLY SUBSCRIPTION**
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* Service & support package are depended on the selected compatible Konica Minolta bizhub models. Please check at the “Compatible Models” sections.

**A monthly subscription of RM 5 will be charge for this packages. Please refer to our sales executives for more details.

CONTACTLESS SERVICES SUPPORT FEATURES

Features Description
Automated meter reading collection Hassel-free monthly meter reading. Konica Minolta multifunction printers can automatically send the meter reading to us scheduled and get your bill/invoices on time.
Automated consumables supply alert Hassel-free consumables ordering and replacement. With this automate features, you can now leave the regular checkup and ordering of consumables to us.
Seamless automated alert trigger Hassle-free prevention. It will trigger an alert for specific symptoms to our service support team and we will takes the necessary tasks to solve the issue.
Multifunction Printer Debug Log Acquisition Know your multifunction printer well. This function will track and keep all debug event activities like any system symptoms, last system configuration changes, and more into its log.  
Multifunction Printer Self Diagnosis Prevention for a peace of mind. Konica Minolta bizhub multifunction printer will run a self check and keep all into the log for historical and system analysis by us to ensure your multifunction printer healthcare is in good conditions.  
Remote Troubleshooting Your multifunction printer will be remotely resolve. Any symptoms that been detected will be recognized immediately for remote troubleshooting or the necessary dispatched of Customer Engineer to be on site to resolve it.  
Multifunction Printer System Data Backup Seamless backup on system data like system configurations, customize settings and address books periodically. This is to be able to resolve fast on any recovery incident.    
Multifunction Printer System Firmware/ Driver/Security Update Keeping the multifunction printer always updated. Schedule the Firmware/Driver/Security update (remotely) in the application of your multifunction printer without any hassle.    
Quarterly User Usage Report An usage report which able to manage your company cost saving. For optimize prints, check out our Konica Minolta OPS services.    

*Subscription charges will be applied.

CONTACTLESS SERVICES SUPPORT

DIGITAL DOCTOR PREMIUM