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THE SMARTER
WAY TO IT SUPPORT
RETHINK IT
Introducing
One IT Support Hub to solve all your IT needs
Enjoy enterprise-class IT support when you choose Servo, a service catered to you from Konica Minolta. Save time, money and resources when you can reach us conveniently with a single point of contact. Expect only excellent service from us as it is our passion to provide 5-star customer experiences – after all, it is Konica Minolta’s core promise to build a long, trusting and fruitful business relationship with our customers.
Benefits of having
Get hassle-free IT support
One call is all it takes to solve the IT needs in your office, remotely or on site.
Better focus on core business
Let us handle the complex IT side of things so you can focus on growing your business.
Convenient single point of contact
Just call us and we’ll solve all the IT needs in your office.
Dedicated IT support team
Receive services from our qualified and trained specialists who are experts in the IT field.
Lower operating cost
Avoid having to hire a permanent in-house IT staff - use Servo only when you need it.
Scalable productivity
With Servo, your staff capacity can now be optimised for a more efficient operation.
Discover apackage that suits your company best
tokens for light users
Suggested for company with up to 8 units of IT devices*
tokens for regular users
Suggested for company with up to 20 units of IT devices*
tokens for heavy users
Suggested for company with up to 40 units of IT devices*
Call-and-support
(on site, email, phone and remote support)
SLA: 4 hours response time
8x5xNBD on-site support
*Terms and conditions:
IT devices consist of desktop, laptop, printer, server and network devices. Please refer to the token usage table.
Hardware
- Desktop
- Printer
- Server
- Router
- Switch
- Firewall
- UPS
- Wireless AP / Controller
Desktop Software
- MS Office
- Antivirus
- Internet Browser
- Operation System (including Linux, Mac, and Windows)
Network
- Wireless AP / Controller
- Internet Connection
- Switches & Routers
- Network Troubleshooting
Cloud
- Google Cloud
- Microsoft Office 365
Other services including: Troubleshooting, formatting, patching and configuration changes; excluding deployment / new setup / project.
- Microsoft Account
- MS Exchange Server
- Virtualization (Hyper-V or Vmware)
- Server Optimization
- Active Directory
- Server OS
- Desktop Formatting & Patching
- Workstation Backup Data
- Server Backup Data
- Virus Scanning
- Bluescreen (BSOD) Analysis
- Inventory Documentation
- Network Health Check (PM)
- Server Health Check (PM)
- Server Room Environmental Check (PM)
- Relocation of Desktop/Printer/Notebook within the same building.
Disclaimer:
Servo’s services coverage is subjected to the customer’s office technical setup and requirement. Konica Minolta reserves the right to change the terms and conditions at any time without prior notice.
Howworks
Company has IT needs
Inform Helpdesk about the IT issues
Specialists solve IT issue remotely / on site
Problem solved!